Save customers time
Every feature is judged by one metric: does it remove a trip, a phone call, or a spreadsheet? NetBank exists to answer yes.
Company information
About CommBank
From savings ledgers to real-time payments: how more than a century of banking experience became the NetBank platform millions rely on every day.
110+ yearsBanking heritage
16M+Customers served
Mission
Banking that improves financial wellbeing
The stated mission is simple to say and hard to do: help customers make better money decisions, every day, without needing a finance degree.
Protect relentlessly
Security investment is treated as a permanent programme, not a project with an end date. The Security Centre details the layers.
Bank responsibly
Lending standards, hardship support and transparent fees are part of the same promise: never profit from a customer's confusion.
Heritage
A century of firsts
CommBank's story tracks the modernisation of banking itself — from passbooks to platforms.
1911
Foundations
Government savings banking begins, bringing safe deposits within reach of ordinary households.
1970s
Retail expansion
Branch networks grow and the first consumer credit products reach mainstream customers.
1990s
Going electronic
Phone banking and early internet access lay the groundwork for fully digital service.
2000s
NetBank era
Online banking becomes the primary channel, with bill pay and scheduled transfers moving fully digital.
2010s
Mobile first
Apps add real-time alerts, card controls and biometric login; branches shift to advice.
2020s
Intelligent banking
Instant payments, spending insights and automated fraud defence become the baseline experience.
How decisions get made
Four principles behind the product
Security first
When speed and safety conflict, safety wins. New features ship only after threat modelling and red-team review.
Clarity over jargon
Fees, rates and terms are written to be understood on first read — the same rule this guide applies to itself.
Fair treatment
Hardship programmes, dispute handling and vulnerability support are designed into products, not bolted on.
Measured improvement
Availability, resolution times and fraud response are tracked against published service standards.
FAQ
About CommBank, answered
What does CommBank do?
CommBank provides personal banking, business solutions and institutional banking services, with NetBank as its digital platform for everyday money management.
How long has CommBank existed?
CommBank's heritage stretches back more than a century, from early government savings banking to today's digital-first services.
What are CommBank's core principles?
Security first, clarity over jargon, fair treatment of customers, and continuous improvement measured against published service standards.
Is this the official CommBank website?
No. This is an independent informational guide. For actual transactions, always use official CommBank channels.
Need help with something specific?
The support guide maps every common problem to the fastest resolution channel.